The music video was released on July 12, 2016. It features a plot revolving around a situation of violence between couples. The video shows a girl being abused, and potentially raped by her boyfriend. while she struggles in various situations, Mendes hopes to be with her and struggles to understand why she prefers to be in that relationship. The video ends displaying the number for the National Domestic Violence Hotline. The music video also stars Devon Aoki's half sister Ellie Stuart Hunter played with a guitar, drums and tambourines.
—Peter-Patrick76 (peter-patrick@mail.com)