- Ian Fletcher: Do you know anyone in Richard Branson's office?
- Siobhan Sharpe: No, sorry, I don't.
- Ian Fletcher: Oh. Right. Oh!
- Siobhan Sharpe: Nuh-uh. I don't know anyone in his office. I know everyone.
- Ian Fletcher: Oh, right, I see, yes, very good.
- Siobhan Sharpe: I think we can still be humourous here, right?
- Ian Fletcher: Well, I suppose we could be, yes, but let's just not, shall we?
- Ian Fletcher: I don't need problems at the moment. I need solutions.
- Kay Hope: Well, that's an even bigger problem then.
- Siobhan Sharpe: Okay guys, so just to keep you up-to-date we're in pretty good shape and as you can see, we're gonna be taking you right through the center of London today!
- Interpreter: [in Portuguese] The bus has been driving in the wrong direction. We are turning around now.
- Kay Hope: Hello, I'm Kay Hope and I'm Head of Sustainability for London 2012. Hello.
- Interpreter: [in Portuguese] She is Kay Hope. Head of Legacy for London 2012.
- Kay Hope: Head of Sustainability.
- Interpreter: [in Portuguese] Head of Legacy.
- Kay Hope: The 2012 Games will be the first summer host city to embed sustainability into the organization of the Olympic Games and Paralympic Games from the outset.
- Interpreter: [in Portuguese] She is going to make a speech about Legacy.
- [sits down]
- Kay Hope: Okay, right. So, er... putting Legacy first means - Sustainability. Putting Sustainability first means that the London 2012 Games will be embedding sustainability from the outset into the Games, and the... er...
- Ian Fletcher: Just to say, a replacement coach is on its way and will be here to take you back to the hotel and off to airport in plenty of time.
- Interpreter: [in Portuguese] We must wait for the next bus.
- Ian Fletcher: I hope you've enjoyed your time with us today. I know we've had, er, one or two technical problems here and there, but at least you...
- Narrator: It's been a day of managing expectations, and Ian's final task is to manage the expectations of his important guests as to exactly what it is that's happened to them.
- Ian Fletcher: ...also, you've got a very clear sense, I think, of how important sustainability is to London 2012. So that's all good.
- Interpreter: [in Portuguese] Okay this is mainly bullshit now.