The power and velocity with which Please Hold affected me was truly amazing. It triggered a near immediate empathetically emotional response. This short made me feel so anxious and twisted up that I'm still sitting here in a daze while writing this; thank goodness it was only 19 minutes, any more and I'm not sure I could've handled it.
There is little wonder Please Hold is being talked about for awards. Every aspect was excellent, save perhaps the "soft" ending. A thoughtful comment on the present state and trajectory of our prison/justice system, Please Hold is a dystopian postmodern day societal horror story worth viewing. Viewers should be advised to watch at their own risk.
Postscript (since we're on the topic) - It's time to END for profit prisons. One would think this is an obvious error for a modern civilization to stumble into; But here we are, building one after another. For profit prisons can only make money by keeping people locked up. The more prisoners, the more tax dollars that are allocated to that prison. In order to stay "in the black", a for profit prison must continuously stay plus 3/4 full. Minor infractions become months to years tacked on to an inmate's time. Call your government representatives and tell them where you'd prefer your tax dollars be spent. It would be better to spend our tax revenue on just about anything else other than attempting to change Please Hold from fiction to reality.