Cloris Leachman: Ms. Frick, Mrs. Nutt

Quotes 

• Reginald Tarkington : Miss Frick, there's a man in room 437 who means to do our hotel great harm

  Ms. Frick : Oh yeah? I'll make his life a living hell!

  Reginald Tarkington : No, no, no, don't treat him like all the other guests.

• Norman : I was about to take a shower when I saw something in the bathroom that made me absolutely sick.

  Ms. Frick : Your reflection?