It's the first day back at work for the shell-shocked staff of Ward 17 who are still trying to come to terms with the horrific shooting. With many of her colleagues unable to return to the scene of the carnage, Head Nurse Terri is seriously short staffed. The situation becomes dire when the hospital's new CEO, Julia Archer, warns Terri that the struggling ward is under observation as it faces permanent closure. Although undergoing counselling, Charlotte refuses to dwell on the rampage and insists on going about her daily routine. When she cares for a seriously ill patient, she realises she's been in denial about the tragedy. Charlotte agrees to work with her therapist to confront her feelings. Regina also puts on a brave face and returns to the ward, but is overcome with grief when she passes the scene of Morris' shooting, and collapses in tears.